Manage Communication
- Checklist: Communicating
- RACI matrix
- Litigation example: RACI matrix for a litigation
- Communication plan
- Detailed communication plan
- Transactional example: Improving communication on a small legal team
- Transactional example: Communication plan for an IPO team
- How clients define value
- Use active listening to define value for your clients
- 53 additional questions to discuss value
- 51 practical ways for law firms to add value
- Eight tips to write more effective emails
- Key questions project managers should ask
- One-page monthly reports
- Lessons learned reviews
- Lessons learned review with internal team
- How to deal with difficult clients and situations
- Summary: The art of client communication
Sample LPM tool for managing communication
